Consumer Information Privacy
What is Personal Information?
The Information privacy principles set down by the Government of South Australia define personal information as “information or an opinion, whether true or not, relating to a natural person or the affairs of a natural person whose identity is apparent, or can reasonably be ascertained, from the information or opinion”.
The types of personal information that we collect will depend on the nature of your dealings with us. For example, we may collect personal information directly from you when you request a Daytrippa itinerary with your email address.
In each case, we only collect the personal information that we need to carry our specific functions. For example:
If you are a traveller or tourist who registers to receive electronic newsletters from us, we will collect your name, address, email address, age group and information about what type of holiday you are looking for. This is so we can make sure we can provide you with material which is likely to be of most interest to you; and
If you deal with us in the course of business, we will generally only collect your business contact details (so we can communicate with you for normal business purposes).
Daytrippa will only collect your personal information by lawful and fair means and will not unnecessarily collect personal information. If the information is required by law to be collected, you will be notified of this requirement.
Daytrippa will only record your email address if your send Daytrippa a message. The email address will only be used for the purpose for which you have provided it and will not be added to a mailing list.
Personal information will only be used for the purpose to which it is relevant or a secondary purpose that is related to the primary purpose it has been collected for unless:
- You have given your permission to use the information for other purposes
- The information is used to prevent or lessen a serious threat to your life or health, or that of any other person
- The use of the information is required by law or in the enforcement of the law
When personal information is used, Daytrippa will take reasonable steps to ensure the information is accurate, complete and up to date.
Under the Privacy Act, you have the right to seek access to records of personal information that Daytrippa holds about you. If you think the personal information held by Daytrippa is out of date, misleading or inaccurate you can contact the Daytrippa and ask for the information to be corrected.
Daytrippa will correct any errors in the personal information held about you if the information held about you is inaccurate, incomplete, irrelevant or leaves a misleading impression of you or the information is no longer useful for the purpose it was collected.
Storage and Security
Daytrippa may store personal information about you electronically or in hard copy. Daytrippa will use every endeavour to ensure the information is not misused, lost, accessed, disclosed or modified in an unauthorised manner. In accordance with IPP Guidelines, any personal information stored by Daytrippa are protected by such security safeguards as are reasonable in the circumstances to care against loss, unauthorised access, use modification, disclosure and other misuse. Internal networks and databases which contain personal information are sufficiently protected from unauthorised access.
Daytrippa will not disclose personal information about you to another person unless:
- It is for the purpose of the collection of the information
- You have allowed Daytrippa to disclose the information
- Daytrippa believes the disclosure is necessary to prevent or lessen a serious threat to life or health
- Disclosure is required or authorised under the law or in the enforcement of criminal law
- Daytrippa has reason to suspect that unlawful activity, illegal misconduct or serious misconduct has been or is being or may be engaged in, and the disclosure of this information is a necessary part of the investigation
Online Privacy Issues
Daytrippa’s information technology information management system network carries, processes and stores both internal electronic transactions and external transactions, including telephone, e-mail, Internet and Intranet activity.
Some Daytrippa web pages use “cookies”, which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us remember who you are. Cookies can make your subsequent visits to the web page simpler and more seamless. You can set your browser to notify when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies, some web pages may not display properly or your may not be permitted to access certain information). A server cannot find out a name or email address, or anything about a user’s computer, by using cookies.
Some Daytrippa web pages use “tracking cookies” which makes a record of your visit and logs the following information for statistical purposes – the user’s server address, the user’s top level domain name (eg .com, .gov, .au, .uk etc), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs.
Correspondence that has been addressed to Daytrippa Staff is registered within Daytrippa records management system and referred to the relevant areas within Daytrippa for consideration and preparation of advice and responses. This correspondence and the replies are kept in electronic and paper form and its retention and destruction is subject to the provisions of the State Records Act 1997. The correspondence includes personal information which might arise in any subject matter related to Daytrippa’s functions. Examples include but are not limited to names, addresses, personal opinions about tourism related matters, complaints and grievances and any other matter that the correspondent wishes to convey to Daytrippa. The correspondence is filed and stored in the Corporate Services Division of Daytrippa and can be accessed by staff and auditors of Daytrippa.
Accuracy and Content
Daytrippa is not responsible for the quality or content of imagery provided by other organisations or departments. Daytrippa cannot be held liable for the loss, inconvenience or damage to other organisation or department imagery smaller in file size to Daytrippa’s standard.
Use of Site
Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorised by Daytrippa. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.
Limitation of Liability
Daytrippa shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the data on this site, even if Daytrippa has been advised of the possibility of such damages.
Making a Privacy Complaint
If you feel that Daytrippa has not dealt with your personal information in accordance with the SA Government IPP, please let us know so we may have the opportunity to rectify and resolve the problem. Complaints should be emailed, with any supporting documentation, to:
Letters of complaint will be acknowledged in writing within 14 days from the date on which the application was received. Daytrippa undertakes to conduct a review and respond to the complaint within 60 days from the date on which the application is received. Applicants will be advised in writing of the outcome.